Contact

Opening Hours

Dispute resolution

If you feel that you have experienced service from us which is not to your satisfaction, tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Talk to our staff at the office, contact us on 03 94194533, or send your concerns to us in writing to the address listed below.

External dispute resolution provider

If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider. The Fitzroy and Carlton Community Credit Co-Opererative is a member of the Financial Ombudsman Service (FOS). FOS is an EDR provider approved by the Australian Securities & Investments Commission (ASIC) in accordance with the Financial Services Reforms Act (FSRA). 

The contact details for FOS are as follows:

Financial Ombudsman Service                    
GPO Box 3
Melbourne VIC 3001

Telephone: 1300 780 808
Facsimile: 03 9613 63 99

Website: www.fos.org.au 

Fitzroy and Carlton Community Credit Co-Operative Ltd
AFS Licence No 246659; ABN:70 087 651 438; BSB 803 226

Address:   145 Brunswick St, Fitzroy P.O. Box 198 Fitzroy 3065
Phone:       03 9419 4533

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